Flat Six Terms & Conditions

Click on the links below for an explanation of our terms and conditions

 

Stock Availability
We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.

If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.

If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

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To Pay for Your Order
We accept online payment in a secure environment with Visa, Mastercard and American Express credit cards, as well as Switch and Solo debit cards. We are unable to accept Visa Electron.

Flat Six accept payment using these credit/debit cards

We also accept payment via personal cheque or by PayPal. A 5% surcharge will be added to the cost of your purchases if you choose to pay by PayPal.

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Delivery Policy and Costs
We are able to deliver to most countries. However we may need to contact you for more information prior to shipping to the USA, Africa, Baltic States and Russia.

Delivery within the UK (including Northern Ireland and the Channel Islands).
These will be posted by Royal Mail 1st class up to 1000g (unless otherwise stated). Subject to stock availability and credit card authorisation, we aim to despatch all stock items within 2 working days, so please allow up to 7 working days for delivery for goods sent by Royal Mail. A Courier will be used for all orders over 1000g.

The cost is :

WeightPriceDestinationComments
Orders under 500 grams£3.00 plus VAT  
Orders 501 to 1000 grams£5.00 plus VAT  
Orders 1001 to 1250 grams£7.00 plus VAT  
Orders 1251 to 1500 grams£8.00 plus VAT  
Orders over 1500 grams£12.00 plus VATUK mainland onlyThese will automatically be sent by courier up to 20Kg
Orders 20Kg to 50kg£23.60 plus VATUK mainland onlye.g. wheel sets etc
Orders over 1500 grams£25.00 plus VATNorthern Ireland & Channel IslandsThese will automatically be sent by courier up to 20Kg
Orders 20Kg to 50kg£49.69 plus VATNorthern Ireland & Channel Islandse.g. wheel sets etc

Orders must be placed before 12 noon, Monday - Friday for goods to be delivered on the following working day. Deliveries to Northern Ireland & Channel Islands will be a minimum of 48 hours.

Overseas Delivery (Europe & Southern Ireland)
All European orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 14 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart)

Note: Delivery time to near European countries e.g. Southern Ireland and Holland can be as little as 48hrs.

Overseas Delivery (Rest of the World)
All overseas orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 21 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart)

Note: VAT is not payable on these orders.

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Tax charges (Customs Information)
You will be responsible for any customs or import duties levied once the goods reach your country. Flat Six has no control over these charges and cannot predict what they might be.

All prices on this site are shown in sterling and exclude 20.00 % VAT. Books are charged at 0% VAT.

If you want to check out our prices in your local currency, click here for the Universal Currency Converter

If you are ordering from outside the UK or European Union, your order is supplied without VAT (VAT free) and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.

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Returns & Exchanges
We are happy to accept any stock items for exchange or refund within 28 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights).

Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

Damaged or Faulty Goods
Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.

Any third party claims can only be met with prior agreement in writing from ourselves and must be addressed accordingly.

Damaged or faulty goods must be returned to us before a refund or replacement can be made.

Guarantee
All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty.

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How to Change or Cancel your Order

If you have not confirmed your order
  • Click on "My Basket" at the top of the page
  • To cancel a selected item, tick the "Remove" box against the selected item and then click on the "Update" button
  • To change the quantity of an item, enter the required quantity in the "Quantity" box for each item and then click on the "Update" button
  • To cancel your order completely, tick the "Remove" box against each item and then click on the "Update" button
If your order has been confirmed
If your order has been confirmed and you need to amend it, please email us via sales@flat-six.co.uk

If your order has been dispatched
If your order has been dispatched, you will also need to return the cancelled item(s) at your own expense to the address shown. We will refund the order or relevant part of it as soon as the goods have been received back in resale-able condition.

Please allow up to 30 days for cancellations.

Please enclose a copy of your original invoice with a brief description of the query to:
Flat Six , Block 2 Unit 4, Shenstone Trading Estate, Halesowen, West Midlands, England, B63 3XB, United Kingdom.

We recommend that you use a registered postal service to return your item. Flat Six, will not be held liable for the cost of return or lost parcels. Alternatively you can take the goods, along with your receipt into The Flat Six store where our staff will be happy to exchange or refund your goods.

Please note that for returned goods, we cannot refund the price of the delivery charge.

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Complaints
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please email us . We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

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Mis-pricing
Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.

Please note: All goods remain the sole property of Flat Six until paid for in full.

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Privacy & Security
We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services. Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.

The type of information we will need from you includes:

  • Your name
  • Address
  • Phone number
  • E-mail address
  • Credit / debit card details
  • Year and model of your car(s)
The personal information which we hold is held securely in accordance with our internal security policy and the law, and is used purely to improve our service to you and your cars.
If you would like us to remove your details from our customer database and mailing list, or if you have any questions or comments about privacy please email us via sales@flat-six.co.uk

We want you to shop online with confidence, therefore all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Depending on your browser, you will see a different confirmation that your connection is secure. For the most common browsers, you will see a closed padlock at the foot of your screen.

We may contact you for additional security purposes should we deem this necessary.

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Trade Descriptions Act
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.